Terms and Conditions
Effective Date: February 17, 2025
Welcome to Rug Artistry! By using our website, you agree to the following Terms and Conditions. Please review them carefully before making a purchase, as they govern your use of our site and the sale of our products.
1. General Use of the Website
- You must be at least 18 years old to make purchases. If under 18, parental or guardian consent is required.
- You agree to use our website for lawful purposes only, in compliance with all applicable laws.
2. Product Information
🛍 Accuracy of Descriptions: We strive to provide precise product details, but colors and patterns may vary slightly due to monitor settings and natural variations in handwoven rugs.
📦 Availability: All products are subject to availability. If an item is out of stock, we will notify you and offer a refund or alternative option.
3. Pricing and Payment
💰 Pricing: Prices are displayed in your local currency and may change at any time. The final price is the one at checkout.
⚠️ Taxes & Duties: Prices do not include applicable taxes, duties, or customs fees. International buyers may be subject to additional charges upon delivery.
💳 Payment Methods: We accept:
✅ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✅ PayPal
✅ Bank Transfers (for select orders—contact us for details)
🔒 Secure Payments: All transactions are processed via encrypted payment gateways for your protection.
4. Order Acceptance & Cancellation
📩 Order Confirmation: After placing an order, you’ll receive a confirmation email. However, this does not guarantee acceptance of your order. We reserve the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
🚫 Order Cancellation: Once an order is placed, we process it quickly. Contact us immediately if you need to cancel or modify your order. Once shipped, changes cannot be made.
5. Shipping & Delivery
🚚 Shipping Options: We offer both domestic and international shipping. Fees are calculated at checkout based on destination, size, and weight.
📦 Processing & Delivery Times:
- Domestic (Morocco): 3–7 business days
- International: 10–21 business days
⏳ Shipping Delays: We aim for timely deliveries, but unforeseen delays (e.g., customs processing, carrier issues, or weather) may occur.
6. Returns & Exchanges
🔄 Our Return & Exchange Policy outlines the full conditions. Please review it before making a purchase.
✅ Return Eligibility: You may return/exchange your rug within 30 days of receiving it, provided it is unused, unwashed, and in original condition.
🚚 Return Shipping: The customer covers return shipping costs unless the item is damaged or defective.
7. Privacy & Data Protection
🔒 We value your privacy! Our Privacy Policy explains how we collect, store, and use your data.
✅ We never sell or rent personal information to third parties.
✅ Your data is used only for processing orders, improving your experience, and responding to inquiries.
8. Intellectual Property
🖼 All content, including text, images, and product designs, belongs to Rug Artistry and is protected by copyright laws.
🚫 Unauthorized use, reproduction, or distribution of our content is prohibited.
9. Limitation of Liability
📌 Our liability is limited to the total value of the products purchased.
- We are not responsible for indirect, incidental, or consequential damages.
- Shipping delays or damages caused by third-party carriers or customs are outside our control.
10. Modifications to Terms
📅 We may update these Terms & Conditions at any time. Changes will be posted here, and continued use of our site implies acceptance of any updates.
11. Governing Law & Disputes
⚖️ These terms are governed by the laws of Morocco.
⚖️ Any disputes must be resolved in the courts of Morocco.
12. Customer Support
💬 Need help? Contact us at:
📧 Email: [your email]
📞 Phone: +1 581-222-5257