Shipping Policy

Effective Date: February 17, 2025

Thank you for choosing Rug Artistry! We’re delighted to bring the timeless beauty of Moroccan rugs to your home. Please review our shipping policy for details about order processing, delivery times, and shipping costs.

1. Order Processing Time

📦 Processing Time: 2–5 business days (excluding weekends & holidays).
📧 Shipping Confirmation: Once shipped, you'll receive an email with tracking details.
⏳ Peak Seasons: During high demand, processing may take slightly longer.

2. Shipping Methods & Delivery Times

We offer multiple shipping options based on your location:

Domestic (Morocco): 3–7 business days.
International: 10–21 business days (varies by destination).
Shipping Carriers: We use DHL, FedEx, and local postal services for safe delivery.

🚚 Delivery times may vary due to customs clearance, carrier delays, and local holidays.

3. Shipping Costs

✅ Free Shipping: Available for all orders within Morocco.
🌍 International Shipping: Calculated at checkout based on destination & rug size.
⚠️ Customs & Duties: International customers are responsible for any import taxes or fees.

4. Shipping to PO Boxes

❌ We do not ship to PO Box addresses. Please provide a valid physical address for delivery.

5. Tracking Your Order

📩 You’ll receive an email with a tracking number once your rug ships.
🔍 Track your order via the carrier’s website.
❓ Issues with tracking? Contact our support team for assistance.

6. Address Accuracy

📌 Ensure your shipping address is accurate & complete at checkout.
✏️ If you made an error, contact us immediately to correct it before shipping.
🚫 We are not responsible for additional shipping fees due to incorrect addresses.

7. Shipping Delays

While we strive for timely deliveries, delays may occur due to:
🌦️ Weather conditions
🛃 Customs processing
📅 High demand (e.g., holiday seasons)

We will notify you of any delays and provide updates.

8. Lost or Damaged Shipments

📦 Damaged Orders: Contact us immediately with photos of the damage.
🚚 Lost Orders: We’ll initiate a trace with the carrier to locate your package.
💬 Need help? Reach out to +1 581-222-5257 for assistance.

9. Returns & Exchanges

💯 Satisfaction Guarantee: If you're not happy with your rug, check our Return & Exchange Policy.
📦 Returns: Rugs must be in original condition & packaging.
💰 Return Shipping: Paid by the customer (except for damaged/defective items).

10. International Orders

🌍 Customs & Duties: Buyers are responsible for import taxes & fees.
📜 Check Local Regulations: Before ordering, verify your country’s customs policies.

11. Shipping Restrictions

We do not currently ship to certain countries due to local restrictions. If you're unsure, contact us before ordering for confirmation.

12. Customer Service

Have questions? We're here to help!

📞 Phone: +1 581-222-5257