Frequently Asked Questions (FAQ)
Effective Date: February 17, 2025
Welcome to our FAQ section! Here, we’ve answered common questions about our products, services, and policies. If you need further assistance, feel free to contact our customer service team.
1. What types of Moroccan rugs do you sell?
We offer a wide selection of authentic Moroccan rugs, including:
- Beni Ourain Rugs: Handwoven wool rugs with neutral, geometric designs.
- Azilal Rugs: Colorful and bold patterns with intricate designs.
- Berber Rugs: Unique pieces crafted by different Berber tribes.
- Kilim Rugs: Flatwoven rugs featuring detailed, decorative patterns.
- Custom Rugs: We can create rugs tailored to your size and design preferences.
2. How do I choose the right rug for my space?
Consider these factors when selecting a rug:
📏 Size: Measure your space to ensure the rug fits well without overwhelming the room.
🎨 Color: Choose a color that complements your existing decor.
🖼 Style: A Beni Ourain rug offers a cozy, minimalist look, while Azilal rugs add vibrant charm.
🏡 Functionality: Opt for durable, low-pile rugs for high-traffic areas, and plush rugs for comfort in bedrooms.
3. How do I care for my Moroccan rug?
To maintain your rug’s beauty:
✅ Vacuum gently to remove dust and dirt.
✅ Spot clean stains immediately with a dry cloth and mild detergent.
✅ Avoid direct sunlight to prevent fading.
✅ Professional cleaning is recommended every 1–2 years.
4. Can I order a custom-sized Moroccan rug?
Yes! 🎨 We offer custom rugs made to your exact specifications. Contact our team with your preferred size and design, and we’ll craft a bespoke piece just for you.
5. What payment methods do you accept?
We accept:
💳 Credit/Debit Cards (Visa, MasterCard, American Express, Discover).
💰 PayPal for secure online payments.
🏦 Bank Transfers for high-value orders (contact us for details).
All transactions are processed through secure, encrypted payment gateways.
6. How do I track my order?
📦 Once shipped, you’ll receive an email with a tracking number. Use this number to track your package via the shipping carrier’s website.
💬 Need help? Contact us if you don’t receive tracking details.
7. Do you ship internationally?
🌍 Yes! We ship to many countries worldwide. Shipping costs are calculated at checkout based on your location.
⚠️ Customs & Duties: International customers are responsible for any import taxes and fees. Check with your local customs office for details.
8. How long will it take for my rug to arrive?
- Domestic (Morocco): 3–7 business days.
- International: 10–21 business days (varies by location & carrier).
⏳ Customs & weather delays may affect delivery times.
9. What is your return and exchange policy?
🛍 We offer 30-day returns & exchanges from the date of delivery.
- Rugs must be unused, unwashed, and in original condition.
- Return shipping costs are covered by the customer unless the item is defective.
For full details, check our Return & Exchange Policy.
10. Can I gift a rug to someone?
🎁 Yes! We can send a rug as a gift to your recipient.
📜 While we don’t offer gift wrapping, we can include a personalized message—just let us know!
11. Do you offer discounts or promotions?
💰 We occasionally run sales and promotions. Sign up for our newsletter to get:
✅ Exclusive discounts
✅ Early access to new collections
✅ Special offers for bulk/wholesale orders
12. What if my rug arrives damaged or defective?
We take great care in packaging, but if you receive a damaged or defective item:
📸 Take photos of the damage.
📩 Contact us within 7 days of delivery.
🔄 We will arrange a refund or replacement at no extra cost.
13. Do you offer warranties on your rugs?
While we don’t offer a formal warranty, we stand behind our quality craftsmanship. If you experience any issues due to manufacturing defects, contact us, and we’ll do our best to resolve the issue.
14. How can I contact customer service?
Our friendly team is here to assist you!
📧 Email: [your email]
📞 Phone: +1 581-222-5257